Knowledge Base

Comprehensive list of general knowledge and Frequently Asked Questions (FAQs)

How do I become a member?
 To qualify for Membership you must live, work, worship, or attend school in Tulare County. You may also be sponsored by an immediate family member such a...
Fri, Feb 26, 2021 at 2:29 PM
What do I need to open an IRA?
Be a member or qualify for membership. Complete an IRA application packet – contact us for more details. 
Fri, Dec 15, 2017 at 9:20 PM
Do you offer Wire Transfers?
Yes, we offer domestic wire transfers. You can complete this process in branch, by Email or Fax. To send funds you will need the following:     • Complete ...
Thu, Feb 24, 2022 at 2:11 PM
I just moved, how can I change my address?
You can change your address in online banking, by chat, phone call, or in-branch. You may change your address in online banking by going to settings. Cl...
Thu, Feb 25, 2021 at 3:59 PM
Do you offer direct deposit?
Yes, we'd love your direct deposit! Most employers utilize their own form so the first step would be to contact your Human Resources Department.  You a...
Fri, Dec 15, 2017 at 4:37 PM
How do I place a stop payment on a check?
Stop Payments* can be done fairly quickly through Online Banking. Once you’ve logged in, click on your checking, then to the right click on Stop Payment. Yo...
Thu, Feb 25, 2021 at 4:00 PM
Do you offer surcharge-free ATMs?
You bet! We are part of the Co-op network, which means you have access to over 30,000 ATMs nationwide surcharge-free! And it includes selected locations whe...
Fri, Dec 15, 2017 at 9:22 PM
What is your ATM check hold policy?
Checks may be held for 2 business days following the day of deposit. Longer holds may apply for a longer period under the following circumstances:     ...
Wed, Feb 23, 2022 at 11:11 AM
I can’t remember my Online Banking password.
No worries - we only have a million passwords to keep track of, right? Click on the “Forgot" link under the username box. You will then be prompted to ...
Wed, Feb 23, 2022 at 11:15 AM
Can I change my User ID and password?
Absolutely! Once you've successfully logged into Online Banking, go to settings, and then Security. There you can click Edit next to either the Usernam...
Wed, Feb 23, 2022 at 11:16 AM