Let's start by figuring out what type of charges you need to dispute since there are different processes for different transactions.


If the unauthorized charges were conducted using your:

  • Debit card: call our 24/7 Member Service Lost/Stolen line at 800-472-3272
  • Credit card: call our 24/7 Member Service Lost/Stolen line at 855-325-0907
  • Electronic debit (also known as ACH): give us a call directly at 559-686-1791
  • Paper check: give us a call directly at 559-686-1791


If you did authorize a charge with the company in question, but the charge is not accurate or you did not receive the goods or services requested, click here to view this article.