Oh no! There could be a couple of reasons why you cannot successfully log in.  First, before you start using your mobile app, you must register for Online Banking through a web browser. 

You can also check the following: 

    • You must be using the correct User ID/password registered to your account.

    • Passwords and multifactor authentication answers are case sensitive.

    • Your password may have expired. Unfortunately, our mobile app will not prompt you when your password has expired. You may attempt logging in through an Internet Browser and reset it there.

    • If you are still having trouble logging into your app, please submit a Support Request or call (559) 686-1791.